Loyalty club terms
Klukkan Loyalty Club — Terms and Conditions
Valid from 18 September 2026.
1. About the club
Members of the Klukkan Loyalty Club earn credit as a percentage of their purchases. The credit is registered on your customer account at Klukkan and can be used as payment, both in the webshop and in our stores.
The club is operated by Klukkan ehf., ID no. 600418-0760.
2. Membership
Membership is for individuals aged 18 and over who have a customer account at Klukkan and have agreed to receive marketing emails from us. Your consent is your membership — there is no separate application and no card.
You can join the club on a product page, during checkout, or by signing up for our mailing list.
You can leave the club at any time, using the unsubscribe link in any email from us or by contacting klukkan@klukkan.is. Cancellation stops further accumulation but does not affect credit you have already earned — it retains its validity until its expiry date.
3. Earning credit
Credit earned from product purchases is determined by Klukkan at any given time, and may change without notice.
For credit to be calculated, you need to be registered on the order when the purchase is made. If you join the loyalty club within 14 days of a purchase, credit will also be calculated for that order.
4. Products that do not earn credit
Gift cards and delivery costs do not earn credit. If a product is exchanged for another product, credit is only calculated on the difference in product value that is payable.
5. Payment with credit
If you pay in full with credit, no new credit is earned from that purchase. If you pay partly with credit, credit is earned on the portion of the purchase price paid by a payment method other than credit.
6. When credit becomes available
Credit becomes available 14 days after purchase in the webshop due to the 14-day right of return in distance selling under Act No. 16/2016, and one day after purchase in store.
You will receive an email when your credit becomes available.
7. Validity period
Credit is valid for 365 days from when it becomes available, up to and including the expiry date. The expiry date can be seen on your customer account at klukkan.is.
We will send you a reminder by email before credit expires. Unused credit lapses after the expiry date.
8. Returns and refunds
If a product is returned, the credit earned from it lapses, proportionally based on what is refunded. This applies whenever the return takes place, even long after the credit became available — for example when a defect comes to light.
If you have already used the credit and the balance is not sufficient for the reversal, the difference falls to Klukkan. It is neither deducted from the refund nor debited from credit you earn later.
Reversal never affects credit that Klukkan has added due to product returns. Only credit earned through purchases is withdrawn, even if the account balance would allow more.
A product that has been refunded never earns credit, even if you join the loyalty club afterwards.
9. Nature of credit
Credit is non-transferable, cannot be redeemed for cash and does not bear interest. It is tied to the customer account on which it was earned and cannot be transferred between accounts.
10. Misuse
Klukkan reserves the right to cancel credit and close access to the club if credit is obtained fraudulently.
11. Changes to the club
Klukkan reserves the right to change these terms, change the earning rate and rules, and to cease operation of the club without notice and without notification to members.
12. Technical issues and corrections
In the event of technical failure, system error or other mistake that causes credit to be calculated, registered or used incorrectly, Klukkan reserves the right to correct a customer's credit balance in accordance with correct information about their transactions. This applies both when too much or too little credit has been granted or deducted.
The customer will be informed if a significant correction is made to their credit balance. If credit is reduced, Klukkan shall, as far as possible, be able to demonstrate the reason for the correction.
Temporary failure or unavailability of the club does not entitle you to compensation or additional credit. However, legitimately earned credit is not lost due to technical issues and shall be corrected when sufficient information about the transactions is available.
The customer shall notify Klukkan without undue delay if they believe their credit balance is incorrect and provide a receipt or other information about the transactions if requested.
13. Personal data
The handling of personal data is governed by Klukkan's privacy policy. It lists which service providers are involved in operating the club and how long information is retained.
Enquiries about personal data may be sent to klukkan@klukkan.is.
14. Disputes
These terms are governed by Icelandic law. Disputes arising from them may be brought before the District Court of Reykjavík.